Do your tours include round-trip transportation from Mexico City?

Yes. Our tours include round-trip transportation from Mexico City, making the experience safe and comfortable for travelers visiting from the United States and Canada.

Is lunch included in the Teotihuacan pyramids tour?

Yes. The Teotihuacan tour includes an authentic homemade lunch served in a local home, offering a unique cultural and foodie experience in Mexico City.

Are Frida Kahlo Museum tickets included in the Xochimilco tour?

Yes. The Xochimilco and Coyoacán tour includes Frida Kahlo Museum tickets, helping travelers avoid long lines and ensuring a smooth experience.

Is the tour guided in English?

Yes. Our tours are guided in English and Spanish, ideal for American and Canadian travelers visiting Mexico City.

Where does the food experience take place during the tours?

For Teotihuacan, lunch is served in a local home for an authentic homemade meal. For the Xochimilco and Frida Kahlo tour, the food experience takes place at the famous Coyoacán Market.

How far in advance should I book Teotihuacan tours or Frida Kahlo Museum tickets?

We recommend booking in advance, especially during weekends and high season, since Frida Kahlo Museum tickets can sell out quickly and Teotihuacan tours are in high demand.

Privacy Policy – Turever

Last Updated: May 2026

At Turever (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://turever.com/, contact us, or book our tours and experiences in Mexico City, including Teotihuacan tours, Xochimilco tours, and Frida Kahlo Museum ticket experiences.

This Privacy Policy is intended for visitors and customers from the United States, Canada, and other international travelers.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form
Request information about our tours
Make a booking or reservation
Subscribe to our newsletter
Contact us via email, phone, WhatsApp, or social media

The information we collect may include:

Full name
Email address
Phone number (including WhatsApp)
Country of residence
Tour preferences and booking details
Payment confirmation information (if applicable)
Any additional information you provide in your message

We may also collect non-personal information automatically, such as:

IP address
Browser type and device information
Pages visited on our website
Time spent on our website
Referral source (such as Google, Facebook, Instagram, or partner platforms)

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to inquiries and provide customer support
To process reservations and manage tour bookings
To confirm meeting points, schedules, and tour details
To send booking confirmations, reminders, and updates
To improve our website content and user experience
To personalize your experience and recommend tours
To send promotional communications (only if you choose to receive them)
To comply with legal requirements and protect against fraud

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and analyze website traffic. Cookies help us understand how visitors use our website and allow us to enhance performance and marketing campaigns.

We may use tools such as:

Google Analytics
Google Ads tracking (conversion tracking)
Meta/Facebook Pixel
Other advertising or remarketing tools

These tools may collect information such as your IP address, device, browser behavior, and pages visited.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the performance and functionality of our website.

4. How We Share Your Information

We do not sell or rent your personal information to third parties.

However, we may share your information with trusted service providers when necessary to deliver our services, including:

Payment processors
Booking and scheduling platforms
Email marketing services (if subscribed)
Website hosting and analytics providers

We may also share information if required to comply with legal obligations, enforce our policies, or protect the rights and safety of our customers and business.

5. Third-Party Booking Platforms

Our tours may be promoted or booked through third-party platforms such as:

GetYourGuide
Viator
TripAdvisor
Expedia

If you book through these platforms, their privacy policies will apply to the data they collect. We recommend reviewing their privacy policies directly on their websites.

6. Payment Information

If you make a payment through our website or booking process, your payment details may be processed through a secure third-party payment provider.

We do not store full credit card information on our servers.

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. These measures include secure hosting, restricted access, and encryption where applicable.

However, no website or online transmission is 100% secure. By using our website, you acknowledge that you provide information at your own risk.

8. International Visitors (USA and Canada)

If you are visiting our website from the United States or Canada, please note that your information may be processed in Mexico, where our business operations are located.

By using our website and providing your information, you consent to the transfer, processing, and storage of your information in Mexico.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

The right to access the personal information we hold about you
The right to request corrections to your personal information
The right to request deletion of your information
The right to withdraw consent for marketing communications

To request any of the above, please contact us using the information listed below.

10. Email Marketing and Communications

If you subscribe to our newsletter or agree to receive promotional messages, we may send you marketing emails about tours, offers, and travel updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Links to Other Websites

Our website may contain links to third-party websites, including travel platforms, payment services, or social media pages. We are not responsible for the privacy practices of those websites.

We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:

Turever
Website: https://turever.com/
Email: bookings@turever.com
Phone / WhatsApp: +525563506997
Mexico City, Mexico

Consent

By using our website, submitting a contact form, or booking a tour, you agree to this Privacy Policy and consent to the collection and use of your information as described above.